POLICIES
AND
PROCEDURES

Drop Off and Pick Up

Please walk your children inside at the start of their rehearsal.
When collecting your child please wait at the door and be ready to collect your child at the pick up time.
If running late please call or text Krystel on 0408 977 291. If you call and there is no answer, please send a text and she will keep your child inside until you come in and collect them.
As each group finishes rehearsal, the Directors (as always) will remind the children not to leave the building unless they can see their parents; if they walk to the door and can't see them, they must go back and wait inside with the other Teachers.
Teacher/s will be at the door when they are leaving to assist them.
Please have discussions with your children so they are aware that if you are not there waiting at the door when they walk out, that they must go back inside and tell a Teacher.

Effective Term 2 2025, the following payment terms and conditions will apply to all invoices for musical theatre classes and production costs:

Payment Due Date: All invoices must be paid in full by the due date stated on the invoice. Payments are considered late if not received by this date.

Late Fee: A 10% late fee will be automatically applied to any outstanding balance if payment is not received by the invoice due date.

Calculation of Late Fee: The 10% late fee will be calculated based on the total amount due and will be added to the outstanding balance.

Continued Non-Payment: If payment is not received within 14 days after the late fee has been applied, additional steps may be taken, which could include cancellation of classes, or other actions as deemed necessary.

Payment Methods: We accept bank transfer, Apple Pay, and credit card payment options. Payments made through Apple Pay or a credit card will incur a surcharge of 1.7% + 30c per transaction for domestic cards. If an international card is used, a 3.5% +30c surcharge will be applied per transaction. This is to cover the processing fees associated with these payment methods. All payments must be made in Australian currency.

Communication: If there are any concerns regarding an invoice, please contact our Treasurer immediately to avoid the accrual of late fees. We are happy to discuss payment plans or alternative arrangements in advance of the due date.

Holding of position in absence: In order to hold your spot in our musical theatre classes during a term of absence, a term fee will be issued for that period. This fee is necessary to secure your place in the class. If the fee is not paid, unfortunately, we won't be able to hold your position, and it will be offered to the next person on the waiting list.